Frequently Asked Questions & Support Contact
Can't find what you need in our community guidelines? Send an email or reach out to our active volunteers via WhatsApp.
Have inquiries about equipment eligibility, safety standards, clinical sanitation processes, or donation pickups? Get in touch with our active volunteer circle today.
Clinical sanitation, secure mechanical engineering, and community-driven distribution in action
Frequently Asked Questions
Have questions about sanitization, delivery times, or donations? Explore our verified guidelines below.
Every piece of donated equipment undergoes a strict 12-point inspection by qualified technicians. We test structural integrity, weld stability, brake responsiveness, tire wear, and battery health. Equipment is then deep-sanitized using a medical-grade thermal system and fitted with fresh upholstery or grips prior to distribution.
No. Our recycled aids and custom Remap engineering projects are 100% free to individuals who qualify based on need. For short-term scooter loans, we request a small, fully refundable security deposit, but no rental fees are ever charged.
We gladly accept manual wheelchairs, powered wheelchairs (even with dead batteries), mobility scooters, rollators, walker frames, bath chairs, bed hoists, and pediatric mobility aids. All we ask is that the structural metal has no deep cracks or extreme rust.
Because every project is a bespoke creation from a volunteer specialist, timelines depend on complexity. Simple modifications (like handle extensions or joystick re-routing) take 1–2 weeks, while advanced mechanical devices might take 4–6 weeks of design, testing, and implementation.
Yes, absolutely. We receive many applications from family caregivers, occupational therapists, social workers, and doctors. Just fill out our "Request Assistance" form with the recipient’s details and your contact information.
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